Business Stub Privacy Policy

Information we collect

We may collect information you provide directly, including your name, email address, mobile phone number, company, inquiry details, project requirements, account information, communications, and transaction or billing details. Payment processors receive payment-card information directly; Business Stub does not need to store complete card numbers.

When you use the site or platform, we may also collect device and browser information, IP address, referring and visited pages, approximate location derived from IP, timestamps, security events, and product or site usage information. Messages and inquiry records may include delivery status, attachments, and consent or opt-out events.

How we use information

We use information to review and respond to inquiries, scope custom projects, provide and secure accounts and services, operate the marketplace and platform, deliver requested communications, process payments, maintain records, troubleshoot problems, prevent misuse, improve our products, and comply with legal obligations.

Optional call transcription

A BusinessStub representative may separately ask everyone on a call for permission to transcribe the conversation for CRM notes, requested follow-ups, and documenting requests. Capture starts only after the representative records affirmative agreement and chooses Capture now. You can decline and continue without transcription, or ask the representative to stop. Permission to receive text messages does not grant permission to capture a call, and declining capture does not prevent you from giving text-message permission.

This feature sends live call audio through Twilio and its speech providers to generate a transcript. It does not create an audio recording file in BusinessStub. We save transcript text, speaker labels, timestamps, the representative and call references, and the transcription-permission record. Transcripts may contain errors; representatives should review them before relying on them or copying information into notes.

The current assigned representative and authorized BusinessStub administrators can access the transcript through the lead record. Transcripts are available for 90 days, then become inaccessible and are removed from the active transcript store by scheduled cleanup. Minimal consent, call, and deletion-status records may be kept longer under our ordinary record-retention practices. Notes that a representative separately saves from a transcript follow ordinary CRM retention, and copies in provider backups follow the provider’s retention controls. Contact contact@businessstub.com about access, correction, or deletion requests.

Checking an optional service-text box authorizes only conversational and service-related messages from Business Stub about the Business Stub inquiry, project, account, or service described at the point of consent. It does not authorize marketing texts or texts sent on behalf of an independent client business using the BusinessStub platform.

An authorized BusinessStub owner or operator who enters their own mobile number and separately checks the optional Business Stub Account and Business Notifications acknowledgment authorizes recurring transactional alerts to that signed-in user about their BusinessStub account and businesses they own or manage. Those alerts may cover relevant inquiries, inquiry replies, completed chatbot conversations, bookings, billing, compliance, or security items. This acknowledgment does not authorize customer-facing texts and does not create or transfer consent for the user's customers.

Short-link analytics

When someone opens a short link served through 2bs.us or stub.ing, Business Stub records the click and may collect its timestamp, device and browser category, referring site or hostname, approximate geography, and masked network data. We use this information to operate and secure the short-link service, measure link performance, troubleshoot problems, and report useful aggregate trends.

We do not store the visitor’s raw IP address in the detailed short-link analytics record. A network address may be processed momentarily to derive approximate geography and masked network data before the detailed record is stored. We also use a pseudonymous identifier that is specific to each short link to estimate unique visitors. It is not designed to identify a person or track the visitor across different short links.

When a browser sends a recognized Global Privacy Control (GPC) signal, we restrict analytics collection for that click. Limited operational information may still be processed as needed to redirect the link, maintain security, prevent abuse, and keep the service reliable.

Detailed short-link analytics are generally retained for up to 90 days. We may retain aggregate, non-visitor-level trend information for longer to support reporting, service planning, security, and product improvement. Analytics for a short link may be viewed by authorized users of the BusinessStub account that controls the link and by authorized BusinessStub platform administrators.

Mobile information and text-message consent

Mobile information, phone numbers, text-messaging originator opt-in data, and consent will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

We may provide this information to vendors that help us deliver or support text messaging, solely as necessary to provide those services and subject to appropriate confidentiality and use restrictions. All other categories of information sharing described in this policy exclude text-messaging originator opt-in data and consent.

Consent is specific to the Business Stub messaging program and purpose shown where it is collected. For Business Stub Account and Business Notifications, only the authorized owner or operator who opts in may receive account and business-activity alerts through Business Stub's verified messaging program. That consent is not customer consent, does not authorize customer-facing texts, and is not transferable to a client business, the user's customers, affiliates, unrelated campaigns, or any separate messaging program.

You may opt out at any time by replying STOP or, for account and business notifications, by turning off SMS in your BusinessStub notification settings. Reply HELP for help or email contact@businessstub.com.

When we disclose information

We may disclose non-SMS-consent information to service providers that host, secure, analyze, support, or process our services; to payment and communications providers; to professional advisers; when required by law or needed to protect rights and safety; or in connection with a merger, financing, acquisition, or sale of assets. Providers may use information only for the services they perform for us unless their own legally presented terms apply.

If you submit an inquiry to an independent business listed or hosted through BusinessStub, relevant inquiry information may be made available to that business so it can respond. That business is responsible for its own communications and privacy practices. Business Stub service-text consent is not passed to that business.

Reviews and private feedback

A business’s feedback page lets you follow links to independent public review platforms or send a private message to the business. Public review links remain available regardless of the experience you select or whether you send private feedback. Each review platform handles information under its own privacy policy.

Private feedback includes your message, optional experience selection and name, and any contact details and follow-up preference you provide. Authorized business operators and BusinessStub administrators can access this information to handle the feedback and record its resolution. Contact details are optional; requesting follow-up does not subscribe you to marketing or text messages. Operator email alerts link to the private conversation without including its message or contact details.

We use bot verification and limited security records to protect feedback forms. Contact the business or contact@businessstub.com about access, correction, or deletion of private feedback. Messages already delivered to external email providers and public reviews are subject to those providers’ records and policies.

Retention and security

We retain information for as long as reasonably needed for the purposes described here, to maintain business and consent records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary by record type and relationship.

We use reasonable administrative, technical, and organizational safeguards. No website, storage system, or transmission method is completely secure, so we cannot guarantee absolute security.

Your choices

You may decline the optional service-text checkbox and still submit an inquiry. You may ask to access, correct, or delete certain personal information, subject to identity verification and legal or operational retention requirements. Browser settings may limit cookies or similar technologies, although some features may then work differently.

BusinessStub is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes and contact

We may update this policy as our services or legal obligations change. We will post the revised policy here and update its effective date.

Questions or privacy requests may be sent to contact@businessstub.com or Business Stub, Boise, Idaho, United States.